🌿 FAQs – International Customers
1. What products do you offer?
We offer a curated selection of natural and herbal products, including:
Herbal tea blends
Dried Thai herbs / Powder
Culinary spices and seasonings
Herbal skincare and wellness items
All of our products are made with care in Thailand.
2. Where are your products made?
All of our products are crafted in Thailand using premium-quality herbs grown by local farmers. We sun-dry most ingredients to preserve their natural aroma, color, and therapeutic properties.
3. Are your products safe and chemical-free?
Yes. Our products are 100% natural, free from synthetic additives, preservatives, and harmful chemicals. We prioritize purity and traditional herbal processing.
4. How long is the shelf life?
Most products have a shelf life of 12 to 24 months, depending on the item. We recommend storing them in a cool, dry place away from direct sunlight.
5. Do you ship internationally?
Absolutely! We ship to the U.S., Canada, Europe, the Middle East, and many other countries worldwide. All items are carefully packed for safe international delivery.
6. How long does international shipping take?
Estimated delivery time:
United States & Canada: 7–14 business days
Europe: 10–18 business days
Middle East & others: 10–21 business days
Delivery times may vary depending on customs clearance and local postal services.
7. What shipping carriers do you use?
We partner with Thailand Post, DHL, and other reliable international couriers, depending on destination and shipping option selected at checkout.
8. What payment methods do you accept?
We accept:
Major credit/debit cards (Visa, MasterCard, etc.)
PayPal
International bank transfers (on request)
All transactions are secure and encrypted.
9. What happens if my order arrives damaged?
If your item arrives damaged or incorrect, please contact us within 3 days of delivery. Kindly include clear photos of the item and packaging. We will arrange a refund or replacement as per our return policy.
10. How can I contact you?
We’re here to help!
Reach out via:
📧 Email: support@siamspiceherb.com
📷 Instagram: @siamspiceherb
🌐 Or use our Contact Us Form
✅ BONUS: What makes us different?
We believe in the power of Thai herbs to heal, relax, and restore. Whether you’re sipping a cup of tea, soaking your feet, or seasoning your favorite dish — you’re experiencing the heart of Thailand.
🙋♀️ Dealer Frequently Asked Questions (FAQs)
1. Do you offer international shipping?
Yes, we ship worldwide. All our products are shipped directly from Thailand via reliable carriers with tracking numbers provided.
2. What is the minimum order quantity (MOQ) for wholesale orders?
Our MOQ varies depending on the product type. For most herbal teas and dried herbs, MOQ starts from 5–10 kg. Please contact us for a detailed quote.
3. Can you produce custom products under my brand (OEM)?
Absolutely. We provide full OEM/Private Label services, including formula customization, packaging design, and label printing using your logo.
4. Do you offer dropshipping?
Yes, we support dropshipping for approved resellers. We pack and ship directly to your customers, and you don’t need to hold inventory.
5. How can I become a reseller or distributor?
You can apply via our Distributor Application Form 📄 Click here to apply. Once approved, you’ll receive access to reseller pricing and marketing materials.
6. Can I get a sample before placing a wholesale order?
Yes, sample packs are available at a small fee to cover product and shipping. Please email us with the products you’d like to try.
7. What types of businesses do you work with?
We supply to wellness brands, spas, herbal shops, cafes, hotels, yoga studios, and online sellers — from small boutiques to global chains.
8. Do you provide certifications or lab test results?
Yes. Many of our products come with standard certifications such as GMP, FDA Thailand, or organic credentials. Lab test results can be provided upon request.
9. How long does production take for OEM orders?
Production time for OEM/private label orders typically takes 2–4 weeks, depending on the quantity and customization.
10. How do I contact your team directly?
You can reach us anytime at:
📧 hello@siamspiceherb.com
📱 WhatsApp / Line: +66-824789688
